Site Reliability Engineer – Moniepoint MFB

Job Description

We are seeking an Associate Site Reliability Engineer (SRE) to join our team and ensure our production systems run smoothly and reliably. You’ll balance real-time incident response with strategic engineering work to achieve sustainable and scalable service reliability.

Responsibilities

• Participate in on-call rotations to detect, triage, and resolve service degradations and outages in live production environments.
• Investigate and resolve application issues escalated from L1/L2 support teams, focusing on performance bottlenecks, service behavior anomalies, and production system failures.
•  Write SQL queries to investigate issues, analyze application performance, and support business teams with data-driven insights from production systems.
• Create and maintain monitoring dashboards and alerts to identify issues before they impact users proactively.
• Document incident resolutions, operational procedures, and troubleshooting runbooks based on real production scenarios.
• Contribute to automation projects that eliminate manual operational tasks and improve system reliability and efficiency.

Requirements

• 1-3 years of experience supporting live production environments as a Technical Support Engineer, Site Reliability Engineer, Software Developer, or similar roles with direct production system responsibility.
• Strong understanding of distributed system concepts: HTTP/REST APIs, databases, networking, microservice architecture, message queues.
• Strong ability to write and understand SQL queries to analyze data and troubleshoot issues within relational databases (e.g., MySQL, PostgreSQL).
• Excellent critical thinking and troubleshooting abilities. You should be able to approach problems methodically and logically.
• Experience with production monitoring tools, log analysis, and system observability.
• Basic knowledge of at least one scripting or programming language (e.g., Python, Bash) would be a good advantage.

What we can offer you

• Culture – We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning – We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation – You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

What to expect in the hiring process

• A preliminary phone call with the recruiter
• A technical interview with the Hiring Manager
• A behavioural and technical interview with a member of the Executive team.

Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.